• Enhancing Unified Communication Experience Through Microsoft Lync SDK and UCMA

Enhancing Unified Communication Experience Through Microsoft Lync SDK and UCMA

Read the Question and Answers that were discussed during the webinar (PDF -350Kb)

In this competitive globalized environment, a reliable, flexible and collaborative communication solution has become critical for organizations to keep speed with the fast changing marketplace.

With the integration of real time communication and business processes, organizations stand to empower their teams with a synchronized unified communication and collaboration experience which can result in improved efficiency, increased productivity and saving of significant cost and time. Unified communications in simple terms is “communications integrated to optimize business processes”.

Investment in a real-time collaborative solution have been doing the rounds lately, according to a recent market research report Unified communications market is set to grow at a CAGR of 15.7% till from 2012- 2018 and expected to reach $61.9 billion.

Organizations are seen investing in a business-driven enterprise collaboration approach that revolves around a well-defined unified communication strategy with mobile, social and cloud as the core tenets. A mature Unified Communication (UC) function integrated into organizations business processes, in other words ‘customized/tailored’, yields greater benefits for an organization. It leads to a fast-track route to accomplish their business goals.

Thank you for joining this engaging and interactive webinar on Enhancing Unified communications experience through Microsoft Lync SDK and UCMA. Attendees got insights about how Unified Communications frameworks such as MS Lync SDK and UCMA can be leveraged to improve the customer experience.


    • Introduction to Unified communication, Lync Server platform, Lync SDK and UCMA
    • What can be done with Lync SDK 2010 and what are the new concepts in Lync SDK 2013?
    • What can be done with UCMA?
    • How UCMA and Lync SDK can help enhance unified communication experience? – the concepts explained with sample use cases and industry examples.

    Harbinger has extensive experience in building customized solutions on Unified Communications platform – Microsoft Lync® (MS Lync). Harbinger Systems is recognized as The Global Outsourcing 100® Company for 2012 and 2013 consecutively by International Association of Outsourcing Professionals® (IAOP®).

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